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Emergent phenomena arise as a consequence of the interactions between the constituent units of a system. For example, a traffic jam is the emergent result of the interactions between many drivers. On an individual level, each driver is trying to get somewhere and is following (or breaking) certain rules, some legal (the speed limit) and others societal (slow down to let another driver change into your lane); but a traffic jam is a separate and distinct entity that emerges from those individual behaviors. Emergent phenomena are unpredictable and often counterintuitive because they are properties of the whole that cannot be reduced to the behavior of the parts. Gridlock on a highway, for example, can travel backward for no apparent reason, even as cars move forward.

Examples of emergent phenomena in the business world include organizational behavior that is shaped (or misshaped) through employee bonuses and incentives, markets in which prices are set through the myriad interactions of buyers and sellers, or consumer buzz that propels sleeper products into runaway successes. Icosystem captures emergent phenomena through the use of agent-based simulation, a simulation modeling technique that models each person ­such as drivers on a highway or shoppers in a supermarket- as a distinct individual. Agent-based simulation is the only way to analyze and understand emergent phenomena because they model their formation from the bottom up, taking into account interactions between agents that will generate emergent phenomena. See The Game for an illustration of an emergent phenomenon and how agent-based simulation can help make sense of it.


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